Frequently Asked Question
Frequently Asked Question
The purpose of such sections is to save the webmaster or support specialist from having to answer some of the questions asked.
Porodo offers a wide range of mobile
accessories, including charging cables, power banks, and wireless chargers. We
also offer smart gadgets such as smart watches, earbuds, speakers and smart
compact home appliances.
Our products are designed to be compatible with
most mobile devices, including smartphones and tablets from popular brands like
Apple, Samsung, and Google. However, we recommend checking the product
description or contacting us if you have any questions about compatibility.
We are committed to providing high-quality, safe
products to our customers. All of our products undergo rigorous testing and
meet industry standards for quality and safety.
The product page will display the current availability
of the product. If the item is out of stock, you can sign up for email
notifications to be alerted when it is back in stock.
We may offer discounts for bulk purchases or
during certain promotions. Check our website or subscribe to our email
newsletter for updates on discounts and promotions.
We accept returns of unused and unopened items within 30 days of purchase. For more information, please refer to our shipping and return policy.
Yes, our products are covered by a limited
warranty. For accurate information, please refer to specific product page or
check on the product package.
You can contact us through our website's contact
form, by email at [email protected],
alternatively you can send messages on Instagram and Facebook.
We offer standard shipping to most of the
countries in Asia, Africa, Europe & America. The shipping cost and
estimated delivery time will be displayed during checkout. For exact
information about our shipping options and locations do not hesitate to contact
us on [email protected].
The estimated delivery time will be displayed
during checkout and depends on your location and shipping method. Although
normally we will process all the orders within 48 hours of order placing.
We will send you a confirmation email with your
order details and tracking information once your order has shipped. You can
also track your order on our website using the tracking number provided.
Please contact us immediately if you need to
change your shipping address. We will do our best to accommodate your request,
but we cannot guarantee that we will be able to change the shipping address
once the order has shipped.
If your order is lost or damaged during
shipping, please contact us at [email protected] within
7 days of receiving your order. We will arrange for a replacement or refund, as
Our products are covered by a limited warranty
that covers manufacturing defects and damages on materials for a specified
period of time from the date of purchase. The warranty period varies by product
and is outlined in the product description and/or packaging.
The warranty covers defects in materials and
workmanship under normal use and service. This includes defects in the
product's materials or manufacturing that affect the product's performance.
The warranty does not cover damage caused by
misuse, abuse, accidents, or normal wear and tear. It also does not cover
damage caused by unauthorized repairs or modifications.
If you believe your product is defective and
covered under warranty, please contact us at [email protected] with your order
number and a description of the issue. We may request additional information or
photos to help determine the cause of the issue.
We strive to process warranty claims as quickly
as possible. The timeframe may vary depending on the nature of the issue and
any additional information required. We will keep you updated throughout the
Our products are designed with a focus on
quality, reliability, and user experience. We use high-quality materials and
advanced technology to create products that are durable, efficient, and easy to
Yes, our products are designed to be
user-friendly and easy to set up. We also provide detailed instructions and
customer support to assist with any questions or issues.
Some of our smart gadgets are compatible with
popular smart home systems like Amazon Alexa and Google Assistant. Check the
product description or contact us for more information.
Yes, our products are designed to be portable
and can be used with international adapters. Please check the product
description or contact us for more information on compatibility and voltage
in order to extend warranty you are required to submit your information within 48 hours of purchase to extend your warranty for an additional 12 months. To fill out your informational kindly click on the link below.
An SKU is short for "stock keeping unit", is a unique number combination used by retailers to identify and track products.