Frequently Asked Question

Porodo offers a wide range of mobile accessories, including charging cables, power banks, and wireless chargers. We also offer smart gadgets such as smart watches, earbuds, speakers and smart compact home appliances.

Our products are designed to be compatible with most mobile devices, including smartphones and tablets from popular brands like Apple, Samsung, and Google. However, we recommend checking the product description or contacting us if you have any questions about compatibility.

Yes, we offer bulk purchasing options for businesses and resellers. Please visit https://www.porodo.net/bulk-purchase/ or contact us at [email protected] for more information.

We are committed to providing high-quality, safe products to our customers. All of our products undergo rigorous testing and meet industry standards for quality and safety.

The product page will display the current availability of the product. If the item is out of stock, you can sign up for email notifications to be alerted when it is back in stock.

We may offer discounts for bulk purchases or during certain promotions. Check our website or subscribe to our email newsletter for updates on discounts and promotions.

We accept returns of unused and unopened items within 30 days of purchase. For more information, please refer to our shipping and return policy.

Yes, our products are covered by a limited warranty. For accurate information, please refer to specific product page or check on the product package.

You can contact us through our website's contact form, by email at [email protected], alternatively you can send messages on Instagram and Facebook.

We offer standard shipping to most of the countries in Asia, Africa, Europe & America. The shipping cost and estimated delivery time will be displayed during checkout. For exact information about our shipping options and locations do not hesitate to contact us on [email protected].

The estimated delivery time will be displayed during checkout and depends on your location and shipping method. Although normally we will process all the orders within 48 hours of order placing.

We will send you a confirmation email with your order details and tracking information once your order has shipped. You can also track your order on our website using the tracking number provided.

Please contact us immediately if you need to change your shipping address. We will do our best to accommodate your request, but we cannot guarantee that we will be able to change the shipping address once the order has shipped.

If your order is lost or damaged during shipping, please contact us at [email protected] within 7 days of receiving your order. We will arrange for a replacement or refund, as appropriate.

Our products are covered by a limited warranty that covers manufacturing defects and damages on materials for a specified period of time from the date of purchase. The warranty period varies by product and is outlined in the product description and/or packaging.

The warranty covers defects in materials and workmanship under normal use and service. This includes defects in the product's materials or manufacturing that affect the product's performance.

The warranty does not cover damage caused by misuse, abuse, accidents, or normal wear and tear. It also does not cover damage caused by unauthorized repairs or modifications.

​ If you believe your product is defective and covered under warranty, please contact us at [email protected] with your order number and a description of the issue. We may request additional information or photos to help determine the cause of the issue.

We strive to process warranty claims as quickly as possible. The timeframe may vary depending on the nature of the issue and any additional information required. We will keep you updated throughout the process.

Our products are designed with a focus on quality, reliability, and user experience. We use high-quality materials and advanced technology to create products that are durable, efficient, and easy to use.

Yes, our products are designed to be user-friendly and easy to set up. We also provide detailed instructions and customer support to assist with any questions or issues.

Some of our smart gadgets are compatible with popular smart home systems like Amazon Alexa and Google Assistant. Check the product description or contact us for more information.

Yes, our products are designed to be portable and can be used with international adapters. Please check the product description or contact us for more information on compatibility and voltage requirements.

in order to extend warranty you are required to submit your information within 48 hours of purchase to extend your warranty for an additional 12 months. To fill out your informational kindly click on the link below.