Privacy Policy

Terms & Condition

Warranty Period

  • Products that you buy directly from our Porodo website or shop come with a 24-month warranty. 
  • When you buy Porodo products from any of our approved sellers, you only get a 12-month warranty.

If you want to extend this warranty, go to our website at and fill out the form with your information. Don't forget to upload a picture of the product too. After we've checked and accepted your request, we'll send you an email to confirm that your product's warranty has been extended.

Warranty Claim Process

  • If you want to make a warranty claim, you need to give us a detailed explanation of the issue.
  •  Porodo has the right to examine the bought product to see if it's the same as what you described before agreeing to a warranty claim.

Shipping and Handling

  • Porodo takes care of sending back the faulty product to the service center for customers in the UAE. During the warranty period, these customers won't be asked to pay for this shipping service as it is free in the UAE.
  • For orders from outside the UAE, customers will need to pay for the shipping costs during the warranty period.

Repair and Replacement Eligibility

  • If the product has issues due to manufacturing errors or breakdowns during the warranty period, we'll fix or replace it without any extra costs.
  • If the item isn't in stock, we might provide you with a similar product instead.


  • Porodo doesn't cover any damage caused by the normal use of the product over time during the warranty period.
  • The Porodo warranty doesn't include coverage for improper use, deliberate damage, accidents, theft, carelessness, or any repairs done by unauthorized service centers.
  • The power needs for each product are clearly stated on their packages. Please check these requirements against those of your country before buying. Porodo won't be responsible for any problems related to this.

Payment Method

  • All orders must be placed under Visa/Master card.
  • Any order from the United Arab Emirates is eligible for Cash on Delivery Payment method.


  • Once approved, it will take between  7  and  14  days for you to receive your refund.
  • If you paid for your order with Cash On Delivery, one of our customer service representatives will contact you to gather your bank details, which include your account number, IBAN, bank name, and the full name on the card.

Limitations & Customer Responsibilities

  • It's the customer's job to read the product manual thoroughly and understand how to use any product they purchase.
  • It's up to the customer to ensure they have the right power supply for certain products, as directed in the instruction manual.
  • The warranty could be cancelled if any repairs are made outside of the Porodo service center.
  • Porodo's responsibility is limited to fixing or replacing the product, as described in the warranty.
  • Porodo isn't responsible for any accidental misuse of the product that might cause any kind of damage.


Porodo ("Porodo," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose information about you when you use our website (the "Site") or purchase our products.

Information We Collect

We may collect the following types of information about you:

  • Personal Information: We may collect personal information that you provide to us, such as your name, email address, mailing address, and payment information.
  • Usage Information: We may collect information about your use of the Site, such as your IP address, browser type, referring/ exit pages, and operating system.
  • Cookies and Other Tracking Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about your use of the Site and to personalize your experience on the Site.

Use of Information

We may use the information we collect about you for the following purposes:

  • To provide and improve our products and services.
  • To communicate with you about your orders, payments, and other transactions.
  • To personalize your experience on the Site.
  • To detect and prevent fraudulent or any probable illegal activities.
  • To comply with applicable laws and regulations in the specific regions.

For any other purpose, we will be careful to take the prior consent from you.

Disclosure of Information

We may disclose the information we collect about you to the following types of third parties:

  • Service Providers: We may share your information with service providers who perform services on our behalf, such as payment processing, shipping, and customer service.
  • Legal and Regulatory Authorities: We may disclose your information in response to a subpoena, court order, or any potential legal process, or to comply with applicable laws or regulations in respective regions.
  • Business Transfers: We may transfer your information in connection with a merger, acquisition, or other corporate restructuring.
  • Other Users: We may disclose your information to other users of the Site if you post content on the Site that is visible to other users.

Third-Party Links and Services

The Site may contain links to third-party websites and services, such as social media platforms. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of these third parties before providing any information to them.


We take reasonable measures to protect the information we collect about you from unauthorized access, or disclosure. However, no data transmission over the Internet can be guaranteed to be 100% secure.

Children's Privacy

The Site is not intended for use by children, and we do not collect any personal information deliberately from the children. If you are below 18-year-old, please do not provide any personal information to us.

Your Choices

You may opt out of receiving promotional emails from us by following the instructions in the email. Please note that even if you opt out of receiving promotional emails, we may still send you transactional or administrative emails.

You may also disable cookies and other tracking technologies in your browser settings, but this may limit your use of certain features on the Site.

Changes to Privacy Policy

We may modify this Privacy Policy at any time without notice. Your continued use of the Site after any such modification constitutes your acceptance of the modified Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected]