SHIPPING AND RETURN POLICY
1. Shipping Options
We offer standard shipping to most locations within the United States, and international shipping to select countries. The shipping cost and estimated delivery time will be displayed during checkout.
2. Order Processing
Orders will be processed within 1-2 business days of receiving payment. We will send you a confirmation email with your order details and tracking information once your order has shipped.
3. Shipping Delays
We are not responsible for shipping delays caused by events beyond our control, such as natural disasters, carrier delays, or customs clearance.
4. Shipping Errors or Damages
If you receive an incorrect or damaged item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund, as appropriate.
1. Return Eligibility
We accept returns of unused and unopened items within 30 days of purchase. To be eligible for a return, the item must be in its original condition and packaging.
2. Return Process
To initiate a return, please contact us at [email protected] with your order number and reason for the return. We will provide you with a return shipping label and instructions for returning the item.
3. Refund Policy
Once we receive the returned item, we will inspect it to ensure it meets our return eligibility requirements. If the item is eligible for a refund, we will issue a refund to the original payment method within 7-10 business days.
4. Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item is being returned due to an error or defect on our part.
5. Non-Returnable Items
The following items are non-returnable:
- Opened or used items
- Items purchased on clearance or sale
- Gift cards
We do not offer direct exchanges. If you would like to exchange an item, please initiate a return and place a new order for the desired item.
You may cancel an order within 24 hours of placing it by contacting us at [email protected] . Once an order has shipped, it cannot be cancelled.
8. Contact Us
If you have any questions about our shipping and return policy, please contact us at [email protected].