SHIPPING AND RETURN POLICY

SHIPPING POLICY

1. Shipping Options

We offer standard shipping to most locations within the United States, and international shipping to select countries. The shipping cost and estimated delivery time will be displayed during checkout.

2. Order Processing

Orders will be processed within 1-2 business days of receiving payment. We will send you a confirmation email with your order details and tracking information once your order has shipped.

3. Shipping Delays

We are not responsible for shipping delays caused by events beyond our control, such as natural disasters, carrier delays, or customs clearance.

4. Shipping Errors or Damages

If you receive an incorrect or damaged item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund, as appropriate.

RETURN POLICY

1. Return Eligibility

We accept returns of unused and unopened items within 30 days of purchase. To be eligible for a return, the item must be in its original condition and packaging.

2. Return Process

To initiate a return, please contact us at [email protected] with your order number and reason for the return. We will provide you with a return shipping label and instructions for returning the item.

3. Refund Policy

Once we receive the returned item, we will inspect it to ensure it meets our return eligibility requirements. If the item is eligible for a refund, we will issue a refund to the original payment method within 7-10 business days.

4. Return Shipping Costs

Shipping Rates in Dubai and Other Emirates of the UAE

We are pleased to offer a warranty on all our products. If you encounter any issues, please follow these instructions to arrange for repair. Please note that return shipping costs are the responsibility of the customer.

Procedure:

Form Submission: Complete the shipping form and upload a clear picture of the product showing the issue along with the purchase invoice.
Review: Our staff will review your information and assess the product.
Rate Calculation: Based on the review, the shipping cost will be calculated. This process typically takes 24 to 48 hours.

Shipping Rates:

Dubai: The shipping fee is 30 AED.
Other Emirates: Shipping rates vary based on your location.

By following these steps, you can ensure your product is shipped for repair efficiently and at the correct rate.
Please click on the button below to submit

5. Non-Returnable Items

The following items are non-returnable:

Opened or used items
Items purchased on clearance or sale
Gift cards

6. Exchanges

We do not offer direct exchanges. If you would like to exchange an item, please initiate a return and place a new order for the desired item.

7. Cancellation

You may cancel an order within 24 hours of placing it by contacting us at [email protected] . Once an order has shipped, it cannot be cancelled.