The estimated delivery time will be displayed during checkout and depends on your location and shipping method. Although normally we will process all the orders within 48 hours of order placing.

We will send you a confirmation email with your order details and tracking information once your order has shipped. You can also track your order on our website using the tracking number provided.

Please contact us immediately if you need to change your shipping address. We will do our best to accommodate your request, but we cannot guarantee that we will be able to change the shipping address once the order has shipped.

If your order is lost or damaged during shipping, please contact us at [email protected] within 7 days of receiving your order. We will arrange for a replacement or refund, as appropriate.

We accept returns of unused and unopened items within 30 days of purchase. To be eligible, the item must be in its original condition and packaging.

No, to be eligible for a return, the item must be unused, unopened, and in its original condition and packaging.

To start a return, please contact us at [email protected] with your order number and the reason for the return. We will provide you with a return shipping label and instructions on how to send the item back.

Yes, the client is responsible for the return shipping expenses. Shipping costs vary according to your location.

Dubai's shipping rate is 30 AED.

Other Emirates: Shipping rates vary depending on your location.

If you have any problems with your goods, please follow these instructions:

Form submission: Fill out the shipment form and provide a clear image of the product showing the issue along with the purchase invoice.

Review: Our staff will review your information and assess the product.

Rate Calculation: Following the review, the shipping cost will be calculated. This procedure normally lasts 24 to 48 hours.

Yes, we provide warranties on all of our items. If you need to arrange a repair, please follow the return procedure mentioned above.

By following our return procedure, you can be sure that your products is transported for repair quickly and at the appropriate cost

Yes, some items cant be return. These include:

Opened or used items

Items purchased on clearance or sale

Gift cards

We dont offer direct exchanges at this time. If you prefer a different items, just return the previous purchase and place a new order for the desired item.

Absolutely! You can cancel your order within 24 hours of placing it by contacting us at [email protected] . Just keep in mind that once your order has shipped, we wont be able to cancel it.

Once an order has been shipped, it cannot be canceled.

We accept the following payment methods:

Credit Cards: Visa, Mastercard, American Express, Discover

Wallets: Apple Pay, Samsung Pay

Please note that we do not accept PayPal as a payment method.

Yes, your payment information is secure. Our payment gateway complies with U.S. regulations and the laws of the UAE, ensuring compliance with local data protection and cybersecurity precedures.

A payment may be flagged as high-risk if:

A stolen or fraudulent card is used.

The card is issued from one country but used for purchases in another.

In such cases, we may choose to approve or decline the payment at our discretion.

If your transaction is suspected of fraud (e.g., using a stolen card), we will not ship the product until you provide verification documents:

• A selfie holding the card used for payment.
• A valid ID card for further confirmation.

Yes, you can cancel your order after making a payment. However, please note that a 5% tax will be deducted from your refund amount to cover processing fees as outlined in our tax and refund policy.

If you have any further questions about our payment policies, please feel free to contact our support team for assistance.

If the item meets our return eligibility requirements, you will recieve a full refund to your original payment method within 7-10 Business Days after we process the return.

Once we receive and verify the returned item to ensure it fulfills our eligibility conditions, we will process your refund to the original payment method within 7-10 Business Days.

Yes, you can cancel your order after making a payment. However, as statedin our tax and refund policy, a 5% tax will be deducted from your return amount to pay processing fees.

If you have any more questions regarding our refund policy, please email [email protected] for assistance.

Yes, our product are covered by a limited warranty. For accurate information, please refer to specific product page or check on the product package.

Our products are covered by a limited warranty that covers manufacturing defects and damages on materials for a specified period of time from the date of purchase. The warranty period varies by product and is outlined in the product description an/or packaging.

The warranty covers defects in material and workmanship under normal use and service. This includes defects in the products's materials or manufacturing that affect the product's performance.

The warranty does not cover damage caused by misuse, abuse, accidents, or normal wear and tear. It also does not cover damage caused by unauthorized repairs or modifications.

If you believe your product is defective and covered under warranty, please contact us at [email protected] with your order number and a description of the issue. We may request additional information or photos to help determine the cause of the issue.

We strive to process warranty claims as quickly as possible. The timeframe may vary depending on the nature of the issue and any additional information required. We will keep you updated throughout the process.

Yes, we offer bulk purchasing option for businesses and resellers. Please visit https://www.porodo.net/bulk-purchase/ or contact us at [email protected] for more information.

An SKU is short for "stock keeping unit", is a unique number combination used by retailers to identify and track products.

Porodo offers a wide range of mobile accessories, including charging cables, power banks, and wireless chargers. We also offer smart gadgets such as smart watches, earbuds, speakers and smart compact home appliances.

Our products are designed to be compatible with most mobile devices, including smartphones and tablets from popular brands like Apple, Samsung, and Google. However, we recommend checking the product description or contacting us if you have any questions about compatibility.

The product page will display the current availability of the product. If the item is out of stock, you can sign up for email notifications to be alerted when it is back in stock.

Yes, our products are designed to be user-friendly and easy to set up. We also provide detailed instructions and customer support to assist with any questions or issues.

Some of our smart gadgets are compatible with popular smart home systems like Amazon Alexa and Google Assistant. Check the product description or contact us for more information.

Yes, our products are designed to be portable and can be used with international adapters. Please check the product description or contact us for more information on compatibility and voltage requirements.